Your data,
used only where it is explained.

1. Scope

This policy covers how Shenzhen NewTipe Technology Co., Ltd. ("NewTipe", "we") collects and processes personal data through this website and through email, WhatsApp and other channels.

2. What we collect

• Information you give us: name, email, phone / WhatsApp number, shipping address, bike model and size, body measurements (for full-custom work), company and billing details.
• Transaction information: order contents, amounts, payment status. Payments are handled by third-party providers; we do not store full card numbers.
• Technical information: access logs, browser and device type, referring page, approximate IP location — used for security and traffic statistics.

3. How we use it

• Answering enquiries, issuing quotes and delivering custom work;
• Processing orders, shipping, after-sales and warranty;
• Sending product and event information where you have agreed (you can unsubscribe at any time);
• Meeting legal obligations and handling disputes or security incidents.

4. Sharing

We do not sell personal data. We share only what is necessary with payment providers (such as Stripe or PayPal), logistics and customs agents, email and messaging providers, and authorities where legally required.

5. Cookies

This site uses essential cookies for basic functions such as language preference and dialog state. If analytics or advertising cookies are added, we will ask for consent prominently and provide a way to opt out.

6. International transfers

Because we sell internationally, your data may be processed outside China. We require recipients to protect it to a standard no lower than this policy.

7. Retention

Order and warranty records are kept for the periods required by law. Marketing data is kept until you unsubscribe or ask for deletion.

8. Your rights

You may request access, correction or deletion of your data, withdraw consent, or object to specific processing. Contact us by email and we will respond within a reasonable period.

9. Minors

This site does not sell independently to minors. If you are under the legal age, please use our services with the consent and supervision of a guardian.

10. Contact

For privacy matters: x@newtipe.com.

Last updated: 2026-10-23
Where this page conflicts with mandatory local law, the law prevails.