If it breaks, we fix it.
If it's custom, we agree first.

1. Warranty

Products carry the warranty below from the date of receipt. Non-user-caused defects are replaced within the warranty period; afterwards parts can be purchased at preferential prices.

Product / part	Warranty	Notes
N1 · titanium body	5 years	Structural defects replaced
N1 · non-titanium parts	2 years	Grips, pads and similar
N1 · surface finish	1 year	Free repair of mottling or wear; charged afterwards
X1 · titanium parts	2 years	Accessories 1 year
C1 · carbon parts	2 years	Accessories 1 year (wear parts excluded)
V1 · main structure	1 year	Titanium spacers 1 year; wear parts 6 months

2. 7-day returns

Standard products (not custom, unopened, resaleable) may be returned within 7 days of receipt; return shipping is paid by the buyer.

Not eligible for change-of-mind returns:

• Full and semi-custom products (N1 full custom, X1 with specified size and configuration, V1 with custom spacers or geometry), as they are produced for your body data and bike;
• Products that have been installed, used or show wear;
• Hygiene-sensitive items (such as the base layer of a cooling vest) once opened;
• Items marked as clearance, samples or non-returnable.

3. Defects and wrong shipments

If you find a defect, wrong item or missing part within 7 days of receipt, keep the packaging and photos and contact us. Once verified we cover shipping both ways and will replace, reship or refund as appropriate.

4. Refunds

Refunds go back to the original payment method. We initiate the refund within 5 business days of receiving and inspecting the return; it typically lands in 3–10 business days depending on the provider and bank.

5. International orders

Import duties and clearance fees are non-refundable. Additional costs caused by failed clearance, refusal or an incorrect address at the recipient's end are deducted from the refund.

6. How to apply

Email x@newtipe.com with your order number, a description of the issue, and photos or video. We reply with a resolution within 1–2 business days.

Last updated: 2026-10-23
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